Collaboration at Your Fingertips
With today's technology options, expectations are high for self-service, on-demand capabilities, and ease of use. Customer-centric
business processes must be interactive, real time, personalized, and responsive.
CLARIFIRE COMMUNITY is just that. This
secure gateway to our CLARIFIRE workflow automation platform provides one virtual place where all roles and parties involved in your
processes, internal or external, can work together. Dynamically coordinated interactions between customers, supply chain, AND your
business workflows drive processes while creating a positive customer experience.
Benefits of CLARIFIRE COMMUNITY
- User-Friendly Interface - COMMUNITY has a simple, user-friendly interface with step by step
guided configurable displays to facilitate interactions. The progress bar and dashboard keeps the user informed of status in real time.
- Alerts and Notifications - CLARIFIRE workflow automatically triggers alerts sent to the COMMUNITY
user via email or text messaging, based on customer preferences.
- Interactive Communication - All relevant images, notes, history, and data are aggregated in one
view making access to important information a snap, keeping customers in the loop.
- Document Sharing - COMMUNITY users can download, upload, sign and share relevant documents.
These documents can also automatically launch workflow for review, approval, and escalation.
- Mobile Flexibility - Customers have self-service access through any type of mobile device.
- Continuous Interactions - All parties are invested, accountable, and engaged in the processes
from beginning to end, resulting in an improved online customer experience.