clarifire contact

CLARIFIRE CONTACT®

Calls. Questions. Answers. Fast.

Calls. Questions. Answers. Fast.

Customer Contact Management


When a customer calls with an inquiry they want answers. It's important for customer service agents to have the means necessary to effectively handle inquiries as they occur. Are your customer service teams properly equipped? CLARIFIRE CONTACT provides centralized access to the information needed to support customer service and debt servicing activities, in one place, regardless of need.

Benefits of CLARIFIRE CONTACT

  • Easily collect inquiry information from the customer regarding their question, comment or concern
  • Sign off on disclosures that are auditable
  • Automatically launch workflow related to the inquiry simply by selecting an inquiry type
  • Access relevant notes, uploaded documents, processes and related accounts
  • View agent prompts and interview questions to facilitate customer interaction
  • Have visibility into customer call history and resulting outcomes
  • Collect payments, make payment breakdowns, and track promises to pay
  • Integrate with existing dialer solutions

 



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CLARIFIRE is truly "BRIGHTER AUTOMATION®."