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CLARIFIRE® SaaS Technology

SaaS: The CLARIFIRE workflow application is delivered to our clients as a Software as a Service (SaaS) solution supporting standard secure web browser access. The CLARIFIRE SaaS application operates within the dedicated Clarifire Private Cloud infrastructure solution described below in the Hosting section. Clarifire manages all aspects of the infrastructure and services in addition to application development and application support including:

  • Core code development, source code management, software deployments, and ongoing application support
  • Supporting the integration into various third party systems as required either through real-time transactional or batch file interfaces
  • Day-to-day operation of the client's CLARIFIRE application instance in accordance with contractually agreed to SLA's for:
    • Transaction response times
    • System availability
    • Batch processing
    • Back-ups and recovery
    • Disaster recovery

Clarifire's SaaS model is designed as a zero footprint solution, in that it is a web based software delivered in the Clarifire Private Cloud with no equipment required on the client's premises. No servers or services to buy or maintain. The client's certified users simply need high-speed Internet access and a web browser to access the CLARIFIRE application. This allows efficient product releases and configuration updates along with fast and easy capacity increases as needed with no client staff resource contention.

Expansion as your business needs grow is simple. CLARIFIRE is based on configuration and not tied to a single use case. The CLARIFIRE solution can meet all needs from simple approvals to complex decisioning and audit tracking. Simply build a new process, and get started.

For customers that adopt our Mobile-centric CLARIFIRE HEALTHCARE® solution, we provide assistance with the acquisition and management of all mobile devices needed (i.e. iPads, iPhones). We work closely with your company’s IT department regarding MDM configuration and enrollment of your devices within Apple’s DEP program.

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SOC 2 Type II Compliance: Clarifire is a SOC 2 Type II attested company, which means we have established and attested to audit controls in place meeting the SOC 2 Trust Principles of:

  • Security
  • Availability
  • Processing integrity
  • Confidentiality

The documented annual attestation report is a formal engagement process enabling Clarifire to have an external third party test our controls operating effectiveness from a policy, procedural, process, and governance standpoint.

This protection is key for information security compliance as Clarifire offers Software-as-a-Service solutions on secured platforms. The Service Organization Controls (SOC) reports are designed to foster trust and confidence in service organizations that operate information systems and provide information system services to other entities, through a report by an independent Certified Public Accountant attesting the compliance with robust security standards and protocols.

While Clarifire has chosen to become fully SOC 2 Type II compliant and have these controls attested to by an external auditor through an annual report, the relevant critical controls map back to other key compliance, regulatory, certification guidelines and policies such as FISMA, NIST 800-53, PCI-DSS, HIPAA/HITECH, GLBA, ISO 27001, and others.

These efforts have led to several high achievement recognition accolades such as Gold Standard labelling for Supplier Reviews with several of our clients. This attestation is further evidence of Clarifire's leadership as an SaaS provider.

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Hosting: Clarifire has made a strategic investment in a technology platform that meets our stringent operational, security, audit, and regulatory requirements. The technology platform also ensures the adherence to all SLA's and complies with our client and internal DR/BCP strategy. The solution is designed, engineered, and implemented to be flexible and highly scalable either vertically or horizontally, supporting near instant capacity increases. Clarifire has partnered with industry leading technology providers such as Dell Inc, Cisco Systems, Brocade, VMware, Microsoft, CDW, F5, Thales and others for equipment, software and services.

The platform was designed and built in accordance with the Cisco SAFE Blueprint for designing and building modular, layered, secure networks and data centers. This technology platform and its related services are known as the Clarifire Private Cloud and these services are delivered out of our production SOC and PCI compliant data center located in Tampa, FL through a co-location hosting partnership with our strategic partner, CenturyLink. The alternate data center, which is used to provide test sites and DR, is located in CenturyLink's Santa Clara, CA data center offering bi-coastal diversity for DR.

Clarifire provides all of the equipment and related support as a fully managed service on a 24x7x365 basis and CenturyLink provides the physical data center facilities to include raised floor space, racks, redundant land power-company feeds, UPS systems, HVAC, high-speed Internet access, physical security, and fire suppression.

Equipment and services that Clarifire provides and is responsible for:

  • All hosting hardware including servers, firewalls, load-balancers, Web Application Firewalls, Storage Area Networks and Storage, Intrusion Detection and Prevention devices, routers and switches.
  • Any required third party software licensing (Microsoft, VMware, Dell, Cosco, F5, etc.)
  • Any utilitarian support services including Secure File Transmissions, security monitoring and reporting, Internet access into the Clarifire data centers, DNS, etc.
  • Complete redundancy for all infrastructure components to meet or exceed client uptime requirements.
  • Security and software patches as required by vendors.
  • Adherence to rigid change and problem management process.
  • Capacity planning and reporting.
  • Proactive systems and application monitoring to ensure the resolution of all possible anomalies before they impact customer performance.
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