The ability to provide enhanced customer service while simplifying the customer experience is a challenging issue for any organization. CLARIFIRE®, Clarifire’s web based workflow automation platform, is taking customer care to the next level. Customers can have on demand access to make requests, submit escalations or complaints, and have real time interaction with their Customer Care Representative.
CLARIFIRE enables true Customer Engagement Management by allowing organizations to identify customer pain points and
take appropriate action, thereby increasing customer satisfaction and reducing complaints.
View a few examples of other CLARIFIRE workflow processes in use today: