CUSTOMER ENGAGEMENT MANAGEMENT


HOW IT WORKS

The ability to provide enhanced customer service while simplifying the customer experience is a challenging issue for any organization. CLARIFIRE®, Clarifire’s web based workflow automation platform, is taking customer care to the next level. Customers can have on demand access to make requests, submit escalations or complaints, and have real time interaction with their Customer Care Representative.

  • Customers have online access to CLARIFIRE COMMUNITY® and are guided through the process on how to submit requests and complaints
  • Workflow based on customer request type is automatically distributed to the appropriate representative with no delays
  • Organizations have a fully auditable account of all requests and resolutions
  • Organizations have bi-directional communications with customers, in the form of notes, actions and documents
  • Customers can set up preferences to receive notifications of status and communications on their schedule.
  • Dashboards provide both the organization and the customer with real time status of all requests.

CLARIFIRE enables true Customer Engagement Management by allowing organizations to identify customer pain points and take appropriate action, thereby increasing customer satisfaction and reducing complaints.

View a few examples of other CLARIFIRE workflow processes in use today:

Demo Enterprise

CLARIFIRE is truly "BRIGHTER AUTOMATION®."