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CUSTOMER ENGAGEMENT WORKFLOW

Customer Demands


The CLARIFIRE® workflow automation software powers the customer experience by offering mobile, easy to use, bi-directional, self-service options. Customers can rapidly ask questions, get information, submit inquiries or escalations, request disaster relief, request re-finance, request COVID-19 assistance, request loan modifications, complete forms, share documents, and more. Providing enhanced mobile customer experience for the volumes and velocity of your interactions, all while adhering to regulatory fluctuations, is challenging for any organization. Your customers have access to a user-friendly, interactive concierge that drives them quickly through what they need, whenever they need it. And they get answers.

Enhance customer communication, customer engagement, and customer retention while mitigating risk, adding auditable controls, and delivering quality all at the same time.

Benefits of CLARIFIRE

  • Customers have online access to CLARIFIRE COMMUNITY® and are guided through the processes to submit requests for information, status, assistance, and more. It is friendly, with guide me assists and progress bars. Plus, it’s easy to use.
  • Workflows, based on customer request type, are automatically triggered by the click of a button.
  • Auditable, real-time interactive communications with customers.
  • On-demand mobile access to information.
  • Customers personalize their preferences to receive notifications.
  • Dashboards provide interactive views configured to customer needs.

CLARIFIRE COMMUNITY, the proven industry feature, provides accountability and control for your teams. At the same time, the customer has the convenience and comfort knowing their communications are being handled in a standardized, efficient manner - resulting in improved customer experience. Rapid results help everyone involved.
Bulk processing of similar requests and straight-through processing (meaning no human interaction) are all available as well.


CLARIFIRE COMMUNITY
Customer engagement at its best!

COMMUNITY eBook

Interested in receiving additional information or have questions? To request a demo or talk to a CLARIFIRE workflow expert, please contact us.


CLARIFIRE is truly "BRIGHTER AUTOMATION®."