The ability to provide enhanced customer experience while adhering to regulatory compliance is a challenging issue for any organization - particularly
in the financial services industry. The CLARIFIRE® SaaS workflow automation platform
is taking customer experience to the next level by offering self-service options:
customers can ask questions, submit inquiries or escalations, request loan modification, complete forms, share documents, and more. Your customers have
a concierge that drives them quickly through what they need, when they need it.
Enhance customer communication AND customer engagement while simultaneously confirming compliance with your predefined customer response times.
Ultimately, CLARIFIRE COMMUNITY provides accountability and control for your teams, while the customer has comfort their communications are being handled in a standardized, efficient manner - resulting in improved customer experience.