In 2007, the bank knew they needed to make an investment to transform their Mortgage Servicing operations in order to gain
efficiencies and realize strategic objectives. During an extraordinarily busy time in the default consumer banking and mortgage
industry, the bank reviewed and determined technological needs moving forward.
Boris Roginsky — Former Vice President,
Head of Process Design and Technology
Innovations of Consumer Real Estate at Multinational Financial Services Corporation
We had a responsibility to service our customers precisely,
quickly, and with empathy during times of financial hardship. All of the compliance principles had been followed to design an
industry leading product.
We had to rapidly transform our operations with focus on cost,
innovation, solid process and enterprise architecture compliant technological and process designs, and make sound architectural
and strategic investment into modernization of business and operations.
We needed to focus on modernizing technologies, make sound
architectural and strategic investments, while adhering to our enterprise architecture, and cybersecurity principles and guidelines.
We needed to create solid business processes with Six Sigma methodology to meet the needs of the industry and our customers' demands.