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Default Servicing Workflow

Your default mortgage servicing solution.

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One Automated Workflow and Workout Application for Servicers


Whether during pandemic crisis, times of natural disasters, or economic strife, Clarifire offers servicers a complete default mortgage servicing and loss mitigation application to streamline both retention and liquidation processes based on regulatory requirements and investor guidelines. The CLARIFIRE® automated workflow solution minimizes the costs associated with default servicing and loss mitigation variations by automating the numerous disaster and pandemic workout waterfalls. Automating beyond waterfalls, CLARIFIRE® seamlessly launches the requisite workflows needed to control and govern the timing of activities, communications, and workout eligibility determination required under current policies and mortgage regulations.

Couple looking for help with mortgage. Rapid Decisions for Default Loan Relief


Our integrated, industry-proven workout underwriting feature, CLARIFIRE CALCULATOR™, is a robust, configurable workout eligibility, qualification, and decisioning engine. Developed for servicers and continuously evolving with the needs of the servicing industry, CLARIFIRE CALCULATOR™ is coupled with CLARIFIRE® workflow to increase the quality and agility necessary to handle volumes and responsiveness of workout decisions while simultaneously minimizing the cost to assist borrowers in retaining their homes and avoiding foreclosure. In less than 60 seconds, they can experience the mortgage relief they need with a proven, best-in-class solution.

Connectivity to Default Servicing Decision Services


Servicers lacking a direct connection to Fannie Mae's Servicing Management Default Underwriter (SMDU) platform rely on CLARIFIRE® to provide a seamless servicing interface for maximum servicer benefits. CLARIFIRE® provides automated connectivity to decision a workout through SMDU for a single loan or in bulk (streamlined). CLARIFIRE® ingests the loss mitigation rules output and messaging and launches the requisite workflow in real-time. CLARIFIRE® displays and preserves the SMDU messaging for auditing purposes.


CLARIFIRE® connects to Freddie Mac’s Resolve® Solution to streamline servicing workouts. This integration allows CLARIFIRE® users that service Freddie Mac loans to rapidly determine the correct workout options under Freddie Mac's guidelines. This saves servicers an enormous amount of time and effort normally spent performing loan workouts manually and uploading the data to the Freddie Mac system for reporting. It’s also making sure homeowners who need mortgage assistance can get it fast.

Couple looking for help with mortgage. Self-Service Technology for Customer Support


Never lose sight of your customer’s need for information, education, and the ability to obtain answers rapidly via mobile devices. Customers are able to skip the call center and receive exceptional servicing support with digital access through CLARIFIRE COMMUNITY™, a user-friendly portal. Connected directly to the CLARIFIRE® Workflow system, servicers can give their customers easy accessibility and 24/7 mortgage default servicing support. They are able to submit to their servicer new loss mitigation requests and gain insights into their options when they want. Ensuring the criticality of CFPB loss mitigation responsiveness standards are met or exceeded when providing relief from potential or imminent loan default, or possible foreclosure.

Benefits of Our Default Solution for Loss Mitigation

Accountability

Cohesive, comprehensive, and seamless default servicing processes that drive workout and workflow efficiency for servicers.

calculations and workflow

Gain instant insights into current automated loss mitigation decisioning, calculations, and workflows, including foreclosure, disaster, and pandemic relief.

drive efficiency

Eliminate the overhead and challenges associated with servicers maintaining workout rules compliance.

connect to third party systems

Connect with investor resources, including Fannie Mae’s SMDU™ and Freddie Mac’s Resolve®, to get your borrower options in real-time.

CLARIFIRE COMMUNITY

Improve borrower experience and engagement with rapid responses and decision results via the online, mobile, secure CLARIFIRE COMMUNITY™ portal.

Self-service portal

Provide interactive communication available 24/7, along with automated self-service capabilities, so customers do not have to wait for servicers to determine their relief options. Options rendered can be finalized with a click of a button results.

CLARIFIRE CONTACT

Elevate the capabilities and sophistication of your call center with CLARIFIRE CONTACT™ and transport your customer servicing touchpoints to the next level.

Maximize resources

Maximize and calibrate resource capabilities amidst volume swings with automated workload balancing and distribution.

Turnkey solution

Implement a turnkey, full-service solution with minimal interruption to your servicing organization and gain efficiencies on day one.

Proven Solutions for Mortgage Default Servicing

How to Overcome the Changing Complexities of Servicing. Download eBook.


Tackle the challenges that come with servicing mortgages for comprehensive borrower loss mitigation options. Become auditable, streamline investor interactions, and future proof against what may come next.

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Give your customers the power to find information, make new requests, establish servicer contact, or reap the benefits of no-touch automation and get results in real-time.

automated-workflow-workout-application CLARIFIRE® Workflow is the Best Default Management Solution


CLARIFIRE® positions servicers to automate processes that stand up to today's velocity of change and demand volume, helping you help borrowers remain in their homes. Implementing continuous change is fluid and rapid as CLARIFIRE® lightens the load for the servicer with proven workflows, business rules, metrics, and all current mortgage industry workout underwriting relief options. Integrated self-service options improve your efficiency for transitioning homeowners out of forbearance, automated processing of permanent mortgage modifications, preparing for foreclosure filings, or addressing the impact of the storm and disaster season across your servicing portfolio.

With deep subject matter experience, a proven history of innovation, and speed to market, Clarifire, the company, has made a difference in the way the mortgage industry mitigates any impact faced. Continuous innovation and investment in our mortgage servicing offering, CLARIFIRE® enables uninterrupted investment in your organization’s strategies and scaling with visibility, ease-of-use and agile mortgage servicing rules management. Contact us for more information or to request a demo.